Use this letter to request all action on your account be suspended while you get advice.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Sample - Hold Action - Coronavirus
  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.


{{Name of the Organisation}}

{{Their Address}}

{{Their Postcode}}

{{Your Address Line 1}}

{{Your Address Line 2}}

{{Your Postcode}}

Dear Sir/Madam

Account No: {{Your account or reference number*}}

As a result of the impact of COVID-19 (Coronavirus) our financial situation has changed and is likely to continue to change at the moment. 

We may need to get further advice on our long-term solutions for dealing with our debts and adapting to this particular situation.

Therefore we would like to request you hold action and freeze interest and charges on this account.

Thank you for your understanding and I hope to hear from you soon.

Yours faithfully,

{{Include your full name*}}