What to Do When Contacted by HMRC Debt Management

Receiving a letter or phone call from HMRC’s Debt Management team can be stressful, but it’s crucial to respond promptly and constructively.

HMRC’s Debt Management is a specialised department within HM Revenue and Customs responsible for collecting unpaid taxes, and, in my experience, ignoring their attempts to contact you will only exacerbate the situation.

When HMRC Debt Management reaches out, its primary goal is to open a dialogue and work with you to resolve the outstanding tax debt. They understand that a range of circumstances can lead to tax arrears, and they’re generally willing to consider a plan that takes your specific situation into account.

Your first step should be to gather all relevant information, including the amount owed, the tax periods in question, and any previous correspondence[1]Trusted Source – GOV.UK – If you cannot pay your tax bill on time.

Key points to remember:

  • Respond quickly to HMRC’s communications
  • Be prepared to discuss your financial situation
  • Consider seeking professional advice if needed
  • Propose a realistic payment plan if you can’t pay in full
HMRC Debt Management - Contacting HMRC About Tax Debts

Contacting HMRC Debt Management

The HMRC Debt Management helpline phone number is 0300 200 3887.

Opening times:
8 am to 8 pm, Monday to Friday

Closed on Saturdays, Sundays and bank holidays.

Resolving HMRC Tax Debts: Options and Strategies

When you’re dealing with tax debt, it’s important to remember that you have options.

One of the most common solutions is a Time to Pay arrangement. This is essentially an instalment plan that allows you to spread your tax payments over a longer period, usually up to 12 months.

In some cases, it may be possible to arrange a short-term deferral of your tax payments. This can provide some breathing space if you’re expecting your financial situation to improve in the near future, for example, if you have a large invoice due to be paid.

I’ll explain these in more detail below.

Negotiating a Payment Plan with HMRC

If you’re unable to pay your tax debt in full, negotiating a payment plan with HMRC Debt Management can be a viable solution[2]Trusted Source – GOV.UK – Setting up a payment plan. The key is to be proactive, realistic, and honest in your approach.

Before contacting HMRC, take the time to assess your financial situation thoroughly. Calculate your monthly income and expenditures and determine how much you can realistically afford to pay towards your tax debt each month.

When you’re ready, reach out to HMRC Debt Management to discuss your proposal. Be prepared to provide evidence of your financial situation, such as bank statements, payslips, and a breakdown of your monthly expenses.

In my experience, HMRC is generally receptive to payment plans that demonstrate a genuine commitment to resolving the debt.

Debt Consolidation

Debt consolidation generally means taking out a new loan to cover your existing debts, therefore simplifying your repayment process.

Consolidation helps to reduce interest on debts, but it needs to be done strategically and with a clear understanding of the fine print of both your new and existing loans to avoid making your situation worse.

Company Voluntary Arrangement (CVA)

A Company Voluntary Arrangement (CVA) can be a lifeline for businesses struggling with debt, including tax liabilities. It’s a formal agreement between your company and its creditors to repay debts over an extended period, usually five years.

HMRC’s stance on CVAs has evolved. Historically, they were often reluctant to accept CVAs, but recent years have seen increased flexibility. Each case is considered on its individual merits.

Factors influencing HMRC’s decision:

  • Your company’s viability and future prospects
  • The proposed repayment terms
  • Your history of compliance with HMRC

Remember, while HMRC may accept a CVA, it’s not guaranteed. Professional advice from an insolvency practitioner is essential when considering this option. They can help you craft a proposal that’s more likely to gain HMRC’s approval and give your business the best chance of recovery.

Consequences of Failed HMRC Debt Negotiations

If you’re unable to reach a payment agreement with HMRC, the consequences can be severe. HMRC has significant powers to recover unpaid taxes and will escalate its actions if it feels you’re not cooperating or unable to pay.

Potential outcomes include:

It’s crucial to continue communicating with HMRC, even if initial negotiations fail. If your circumstances change or if you can provide additional financial information, they may be willing to reconsider.

HMRC Debt Management Support at Company Debt

If you’re struggling with HMRC Debt Management issues, remember that you’re not alone. At Company Debt, we have extensive experience helping directors navigate these challenging situations.

Our team of experts can provide confidential, tailored advice on the best way forward for your specific circumstances. We’ve assisted thousands of directors in dealing with HMRC debts, negotiating payment plans, and avoiding serious enforcement action.

If you need guidance, support, or just a friendly ear, we’re here to help. Use our live chat service during working hours or call us directly on 0800 074 6757 to discuss your situation and start taking positive steps towards resolving your HMRC debt today.

References

The primary sources for this article are listed below, including the relevant laws and Acts which provide their legal basis.

You can learn more about our standards for producing accurate, unbiased content in our editorial policy here.

  1. Trusted Source – GOV.UK – If you cannot pay your tax bill on time
  2. Trusted Source – GOV.UK – Setting up a payment plan