Where are HMRC Offices Located Across the UK?

The HMRC website does not readily offer office locations, preferring to direct people towards telephone and email contact in the first instance.

If you’ve received correspondence about a particular issue, any contact details will be clearly marked in the letter. Failing that, here is some of the key contact information which may be of use

NB: We are not HMRC, but an independent firm of insolvency practitioners. Please contact us if you need debt advice, but if it’s a tax return related issue, you’ll need to contact HMRC directly via the details below.

How do I Find my HMRC Tax Office?

If you’ve received correspondence about a particular issue, any contact information should be clearly marked in the top right-hand corner of the letter.

As you can imagine, from an organisation as big as HM and Revenue (almost 60,000 employees), they are extremely compartmentalised, and you’ll need to contact the right department to avoid wasting a huge amount of time on the phone.

HMRC offices are conveniently located in central locations in the following towns and cities, close to accessible transport links: Belfast, Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Glasgow, Liverpool, Leeds, Manchester, Newcastle Upon Tyne, Nottingham, Portsmouth, and Stratford.

Always begin with a phone call, as per the numbers below, unless you’ve been summoned to a specific meeting with an HMRC employee.

Key HM Revenue and Customs Office Telephone Numbers

• Confirm Identity of Field Force Officer – 0300 200 3862
• Corporation Tax – 0300 200 3410
• Coronavirus Support – 0800 024 1222
• Debt Management – 0300 200 3887
• General Advice on Making Tax Payments – 0300 200 3500
• General VAT Enquiries – 0300 200 3700
• Income Tax – 0300 200 3300
• International Debt (MARD) – 0300 053 8932
• National Insurance General Enquiries – 0300 200 3500
• Payment Problems (Time to Pay) – 0300 200 3835
• Self-Assessment and PAYE for Individuals – 0300 200 3311
• Tax Avoidance Schemes – 0300 123 8993
• Tax Credits – 0345 300 3900, 0345 300 3943 (different departments)
• The Construction Industry Scheme – 0300 200 3210

HMRC Postal Addresses 

In other cases, the following addresses may be useful. You don’t need to include a street name, city name or PO box when writing to these addresses.

Corporation Tax Services

HM Revenue and Customs
BX9 1AX

National Insurance Contributions

National Insurance Contributions and Employers Office
HM Revenue and Customs
BX9 1AN

NIC and Employer Complaints

HM Revenue and Customs
BX9 1A

PAYE and Self-Assessment Complaints

HM Revenue and Customs
BX9 1AB

PAYE, Self-Assessment, Capital Gains Tax, Inheritance Tax

HM Revenue and Customs
BX9 1AS

VAT

VAT Written Enquiries Team
HM Revenue and Customs
Alexander House
21 Victoria Avenue
Southend-On-Sea
SS99 1BD

Other addresses can be found on gov.uk.

Can I Visit an HMRC Office?

HMRC strongly recommends scheduling an appointment before visiting their offices. Initially, it is best to make contact using the telephone numbers provided.

For those requiring face-to-face interaction, HMRC staff can also visit your location. Additional support is available for individuals with health conditions or personal circumstances that make communication with HMRC challenging.

How do I Contact HMRC?

HMRC’s website contains a detailed list here of further contacts.

Can I Make a Face-to-Face Appointment with HMRC if I Need Extra Support?

Yes, you can make a face-to-face appointment with HMRC, particularly if you require additional support. To access this service, you should initially contact HMRC through the standard helpline numbers and explain any special circumstances or needs you might have, whether temporary or permanent.

The helpline adviser can then determine whether to transfer you to the Extra Support team. This transfer should be a “warm handover,” meaning you won’t need to repeat your circumstances.

For those who prefer not to use the phone, the Extra Support team is also accessible via webchat, and an online form is available for arranging face-to-face appointments. This service is particularly useful for individuals who are deaf, hard of hearing, have speech impairments, or find it challenging to communicate over the phone.

Face-to-face appointments with the Extra Support team can take place at various locations throughout the UK, possibly including your home if you are unable to travel. However, the team generally tries to resolve issues over the phone whenever possible.

Need Help

Whatever tax issues you’re experiencing, we’re one of the UK’s most experienced debt relief teams, offering a confidential, free initial consultation on 0800 074 6757. We can advise on any aspect of HMRC Debt Management.

Please note: We are an independent firm of insolvency practitioners and not affiliated with HMRC. If you require debt advice, please do not hesitate to contact us. However, for issues related to tax returns, you must contact HMRC directly using the details provided.